Where excellence
is engineered.

The new Standard in Luxury Experience Training.

LXM (Luxury Experience Method) is a premium training and certification program designed to elevate the customer experience in luxury automotive dealerships.

We focus on emotional intelligence, body language, and hospitality principles to align high-end products with equally exceptional service.

one dealership at a time.

founded by Elnaz Toghian

We focus on emotional intelligence, body language, and hospitality principles to align high-end products with equally exceptional service. Our goal is to set a new industry benchmark for luxury experience — one dealership at a time.

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Why choose LXM

LXM is filling the gap
between luxury and dealership.

Luxury

LXM is the first luxury behaviour transformation platform built to automotive.

Prestige

Founded to bridge the gap between product prestige and customer perception.

Experience

Built for brands who want to lead in human experience, not just tech specs.

Train

We train people to embody luxury, not just sell it.

Luxury isn’t just
a category — It’s a performance.

Powered by people who live luxury.

founded by Elnaz Toghian

Elnaz Toghian

founded by Elnaz Toghian

Elnaz Toghian

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John Smith

Body language coache

Emiley Watson

EQ specialist

Robert Rose

instructional designers

LXM 3-Tier
Certification Program

A scalable recognition system that creates prestige and accountability at every level.

Certified
LXM advisor

LXM Advanced practitioner

LXM certified leader

*Certification isn’t a reward. It’s a reputation

LXM dealership star certification

LXM 1- star certified dealership luxury ready

LXM 2- star certified dealership luxury embedded

LXM 3- star certified dealership luxury benchmark location

*Dealerships don’t just sell luxury. They now earn luxury status.

Pilot program

Proof of concept

Leaders

First-mover dealerships positioned as experience leaders

KPIs

Custom KPIs: emotional engagement, repeat rate, NPS, CSI.

Reportings

Reporting dashboard tailored for GM/DP/Corporate stakeholders

Pilot Partners

Trusted by more than 100 companies

testimonials

What our customers think about us

Get in touch with us

Experience the luxury